Terms of use &
privacy policy

Site Terms of Use and Privacy Policy for the website at www.ifpi.org (the “Site”)

These Terms of Use and Privacy Policy (the “Terms”) govern the users (“you” or “your”) use of the Site and your relationship with IFPI and/or Recording Industry Trading Company Limited (IFPI’s trading company) (together “we”, “our” or “us”).


If you have any questions about the Terms, please email us at info@ifpi.org

1. Your Right to Use the Site

Subject to these Terms, IFPI grants to you a right to access the Site for the purposes of viewing the Site and making purchases on the Site. You may only use the Site for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party. You agree not to interrupt or attempt to interrupt the operation of the Site in any way.

2. Changes to the Terms of Use

We reserve the right to:

3. Privacy Policy

Your privacy is important to us. We will protect your personal information in the manner described in this Section 3 (Privacy Policy).


3.1 What type of data do we collect about you?

By way of example only, personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions:

Upon collection, your personal data will be stored for as long as is reasonably necessary for us to carry out the purpose in respect of which your personal data was collected. For example, we may retain a record of any purchase for legal, tax or regulatory reasons.

3.2 How will we use the data collected from you?

We will use your personal data for the following purposes:

When you visit certain sections of the Site (excluding secure areas such as the on-line shopping section of the Site) Google Analytics, a website analytics service provided by Google, Inc. (“Google”), will place a cookie on your computer’s browser. The information generated by the cookies about your use of the Site (including your Internet Protocol address) is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the Site and its pages, the average time spent on the Site and the pages viewed, etc. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our Site. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit https://policies.google.com/privacy

You may want to send an email to us through the Site, for instance via the ‘Contact’ pages. By doing so, you will provide us with basic information about yourself including, for example, your email address, telephone numbers, your name and your query.

We will use the information you provide for the purpose of responding to your message, handling your query, analysing your feedback and/or for improving the Site. We may forward your email onto a National Group or member of IFPI if they are better placed to answer your query. Typically, we will use your personal data in this manner where we have your consent or because it will be in our legitimate interests to do so.

You will be required to provide details of your identity, email address, billing and delivery address, credit card or other payment information when you shop on this Site.

This information will be processed by us for the purpose of processing your order, delivering the products ordered by you and, if consistent with any indication of your wishes, informing you of future publications or other products of IFPI (or sold by IFPI via the Site) that you may be interested in and otherwise performing our obligations to you in accordance with your purchase via the Site. Typically, we will use your personal data in this manner where we have your consent, where it is necessary to perform a contract or because it will be in our legitimate interests to do so.

You may opt out from allowing us to use your personal data to inform you of future publications or other products of IFPI (or sold by IFPI via the Site). If you desire to do so, please email, write or telephone us on the contact details set out under the sub-heading “Contacting us” below.

Data which may be collected regarding your identity, email address, billing and delivery address, credit card or other payment information when you shop on this Site may be provided, to the extent necessary to handle your order, to our fulfilment partners (including for the processing of payment) whose assistance is needed to handle your order.

IFPI’s business, members and customers are increasingly globalised and rely on global communication and information systems to operate effectively and competitively. This means that, potentially, your personal data may be stored, processed and accessed (where there is an appropriate “need to know”) anywhere in the world.

This may or may not include storing, processing or accessing your personal data in countries, such as the United States of America, which do not have laws about the protection of Personal Information and privacy like those in countries within the European Economic Area (“EEA”). Accordingly, you may have fewer legal rights in these countries. However, we will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with applicable laws. If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal data and privacy rights in these circumstances.

3.3 Your rights

You have the right to request access to, rectification or erasure of, the personal data we hold about you. You may also have the right to object to or restrict certain types of processing of your personal data and request to receive a machine-readable copy of the personal data you have provided to us. Before dealing with your request, we reserve the right to: (i) verify and authenticate your identity and the personal data in respect of which you have made a request; and (ii) request from you further information regarding the circumstances in which you provided your personal data to us via the Site (to enable us to locate the same). Any request to exercise one of these rights will be assessed by us on a case by case basis. There may be circumstances in which we are not legally required to comply with your request because of relevant legal exemptions provided for in applicable data protection legislation.

4. What is a Cookie?

A cookie is a tiny element of data that is stored on your computer’s hard drive by your web browser when you access a website. In addition to the cookies placed on your browser by Google Analytics (see the section headed “Data collected by web servers and cookies” above) the Site makes use of “Session cookies”. A Session cookie contains a random ID number which is automatically allocated to your computer by the webserver for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after twenty to thirty minutes of inactivity on the Site and will be automatically removed from your computer when you close your browser.

We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates.

You do not have to agree to the use of cookies. For information on how to reject cookies, see section 5 below entitled “Removing and Disabling Cookies”.

5. Removing and disabling cookies

If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Site.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. This will not prevent the Site from placing further cookies on your computer.

6. Security

Except if provided to others in the circumstances set out in these Terms, the data supplied by you will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.

If you register with IFPI to access restricted parts of the Site, you are responsible for ensuring that your log-in details (e.g. your username and password) are kept confidential.

Please note, IFPI will fully cooperate with any law enforcement authorities or court orders requesting or directing it to disclose information (including personal data) that IFPI have obtained through your use of the Site.

7. Third Party Links

As a convenience to you, this Site includes materials of our members, advertisers and/or third parties (“Third Party Content”) and links to websites of our members, advertisers and/or third parties, all of which are beyond our control. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to review the terms of use and privacy policy which relate to such linked site and to take all protective measures to guard against viruses or other destructive elements. We do not control the privacy policies or the terms of use of the websites reached through the links from the Site. These may differ from these Terms. You will need to determine if they are acceptable to you. For your information, we are not responsible for such websites or Third Party Content or other information appearing thereon or any of the products or services described thereon and nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites or for any damage, loss or offence caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites.

8. Compliance

The Site may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Site and its use. You agree not to upload or transmit through the Site:

9. Ordering online and cancellation

All orders made by you when you shop on this Site are subject to acceptance and availability. If the products ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the products from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order that you may receive from us shall not amount to our acceptance of your offer to purchase products advertised on the Site. The conclusion of a contract between you and us will take place when we (or a third party acting on our behalf) despatch the products to you.

All products purchased from us via the Site are sold subject to additional specific terms and conditions relating to that product.

After you have successfully placed an order with us, you will receive an acknowledgement by e-mail of the order you have placed and a receipt which we advise you to print off and save for your records.

Any products purchased from us via the Site that are faulty, late or incomplete may be returned to us within 30 days of receipt. In such circumstances you will be eligible for a full refund.

Where you have purchased the products as a consumer (i.e. for private as opposed to business use), please note that you are entitled to cancel any contract completed provided that you do so within 8 working days of receiving the products. If you return the products received pursuant to the now cancelled order in perfect condition and in the original packaging within 14 days of receipt, we will refund your purchase. The return of the products in such circumstances shall be at your cost.

Nothing stated herein shall affect your statutory rights.

We use PaymentSense Ltd for processing payment through the Site. We pass all information which you provide to us via the Site with regards to the payment of products ordered by you via the Site to PaymentSense Ltd (Registered number 06730690). By making a purchase via the Site, you authorise us and PaymentSense Ltd to process payment from the credit card details supplied by you and to conduct validation checks by cross checking your details. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Site. PaymentSense Ltd’s terms of service can be found at or via the following webpage: https://www.paymentsense.com/  By making payment through PaymentSense Ltd, you agree to be bound by their terms of service in addition to these Terms.

We arrange for delivery of all physical products which you purchase via the Site through the Royal Mail (in the UK) or DHL (outside of the UK) and in so doing we pass all data which you provide to us via the Site with regards to the delivery of such products to the same (as applicable). By making a purchase via the Site, you authorise us to do so.

If you purchase a publication that is immediately downloadable, because the information is provided immediately, once you have paid for it you lose the right of cancellation that you would otherwise have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that by making a request to buy a copy of a publication you agree to pay the fees for the service by making an online transaction, agree that the publication you have selected will be provided as soon as you have paid, and accept that you lose your right to cancel once the publication you have selected is made available for download.

10. Prices

We reserve the right to change prices at any time.

11. Intellectual Property

Copyright, trademarks, database and other intellectual property rights protect the content of the Site and you acknowledge that the ownership of all the content on the Site shall remain with our licensors or us.

You may retrieve and display the contents of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the content on the Site.

12. No Warranty

IFPI is providing the Site and its contents on an “as is” and an “as available” basis, without any representation or warranty of any kind, whether express or implied, including, but not limited to, warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, merchantability or title in relation to the Site.

For the avoidance of doubt, this exclusion does not apply to products sold via the Site.

The content of the Site may contain inaccuracies and typographical errors. IFPI tries to ensure, but cannot guarantee, the accuracy, truthfulness or completeness of the content or the reliability of any advice, opinion or other information displayed or distributed on the Site. Any of IFPI’s information or other content contained within the Site is correct to its knowledge, but IFPI accepts no responsibility for any errors or omissions therein. IFPI reserves the right, at its sole discretion, to make improvements to, or correct any errors or omissions in any portion of the content and to make any other changes to the Site, materials, tools, products, services and prices displayed or described on the Site at any time, without notice.

IFPI does not warrant uninterrupted or error free use of the Site, that defects will be corrected, or that the Site or the server that makes it or files available for downloading from the Internet are free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

IFPI does not assume any responsibility or risk for your use of the Internet.

13. Limitation of liability

To the fullest extent permitted by law, IFPI, its members, affiliates, licensors, service providers, content providers and their employees, agents, officers and directors will not be liable for any direct, indirect, consequential, or special loss or damage, and/or business interruption, or loss of profits, data, goodwill, information or programs or your information handling system, or for pain and suffering or emotional distress arising out of or in connection with the use of, or inability to use, the Site, its content, materials or functions, or any other loss or damage of any kind, whether in action of contract, negligence or other tortious action, or otherwise.

In setting out the above, we do not seek to exclude any provisions implied by English law and which may not be excluded by English law nor to limit or exclude any liability, right or remedy to a greater extent than is permissible under English law including in relation to: (i) death or personal injury caused by the negligence of ourselves; or (ii) fraudulent misrepresentation or deceit.

14. No Waiver

No waiver by IFPI of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or to partially exercise by IFPI of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England. The courts of England are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the Site.

16. Severability

If any of the terms of these Terms should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction in which these Terms are intended to be effective, then to the extent that, and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and effect, and continue to be binding and enforceable.

17. Contacting us

If you have any questions about any aspect of these Terms or want to discuss how we handle your data you can contact us by email, post or telephone at the following:

IFPI Secretariat
7 Air Street
London W1B 5AD
United Kingdom
Tel: +44 (0)20 7878 7900
Fax: +44 (0)20 7878 7950
Email: info@ifpi.org

If you have concerns about the way in which we have handled your personal data you should contact us in the first instance. If you are still dissatisfied, you have the right to complain to the Information Commissioner’s Office or similar relevant Data Protection Authority in other EEA jurisdictions.